How We Handle Website, Quote, And Order Information

When you contact us, request a quote, upload artwork, use the customer portal, or check an order status link, we may collect the information you choose to provide. This can include your name, email address, phone number, company or organization, project type, message details, artwork files, order details, shipping or fulfillment details, and related communication.

We may also collect basic technical information automatically when you visit the site, such as pages viewed, browser and device information, approximate location, referring page, and usage events. This helps us understand how people find and use the site.

We use the information we collect to respond to quote requests, prepare estimates, discuss artwork and apparel options, fulfill orders, send customer confirmations, provide order status updates, protect the site from spam or abuse, improve our website, and keep records related to customer service and business operations.

We do not sell personal information. We do not use quote messages, uploaded artwork, or order details for third-party advertising.

We use Google Analytics 4 to understand website traffic and improve the site. Google Analytics may use first-party cookies and similar identifiers to measure interactions such as page views, traffic sources, approximate geography, device information, and on-site activity.

We do not knowingly send names, email addresses, phone numbers, quote messages, uploaded artwork, or order details to Google Analytics. You can manage cookies in your browser settings, and Google provides a Google Analytics opt-out browser add-on.

The site may use cookies, pixels, local storage, or similar technologies for analytics, security, form protection, and basic site functionality. You can usually block or delete cookies through your browser, but some parts of the site may not work as expected if cookies or scripts are disabled.

We use trusted service providers to operate the website and handle customer requests. These may include website hosting, file upload and storage, email delivery, analytics, bot prevention, order management, and related business tools. These providers process information only as needed to provide their services to us.

If you upload artwork or project files through the quote form, those files are used to review your project and prepare a response. Please avoid uploading sensitive personal information that is not needed for your apparel order.

When you submit a quote request, we may email you about that request and may send a confirmation message. If you contact us by phone, text, email, or form, we may respond using the contact information you provide. We do not add you to a marketing newsletter unless you separately ask to receive those messages.

We keep information for as long as reasonably needed to respond to requests, support customer orders, maintain business records, resolve disputes, improve our services, and meet legal or accounting obligations. Retention periods may vary depending on the type of information and how it is used.

You may ask us to update, correct, or delete personal information you have provided to us, subject to any business, legal, security, or recordkeeping needs. You can also choose not to submit optional information through the site.

Depending on where you live, you may have additional privacy rights under applicable law. To make a privacy request, contact us using the email address below.

We use reasonable administrative, technical, and organizational measures to protect information. No website, email system, or online storage service can be guaranteed to be completely secure, so please do not send sensitive information that is not needed for your order or quote.

This site is intended for businesses, organizations, schools, teams, event organizers, and adult customers. We do not knowingly collect personal information from children under 13 through this site.

We may update this policy from time to time. When we do, we will update the date on this page. Your continued use of the site after an update means the revised policy applies going forward.